Refund & Returns Policy

Return Policy Overview

At Vale Shirt, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a comprehensive return policy to ensure your peace of mind.

Eligibility Criteria

To be eligible for a return, your Vale Shirt must meet the following conditions:

• Item must be returned within 30 days of delivery
• Item must be in original, unworn condition
• All original tags and packaging must be included
• Item must be free from stains, odors, or damage
• Custom or personalized items are final sale and cannot be returned

How to Initiate a Return

Starting your return is simple and straightforward:

• Step 1: Contact our customer service team at [email protected]
• Step 2: Provide your order number and reason for return
• Step 3: Receive your free return shipping label within 24 hours
• Step 4: Package your item securely with original tags attached
• Step 5: Drop off at any authorized shipping location

Refund Process

Once we receive your returned item, our team will inspect it and process your refund:

• Inspection completed within 2 business days of receipt
• Refund issued to original payment method within 3-5 business days
• Email confirmation sent once refund is processed
• Bank processing times may vary (typically 1-3 additional business days)

Exchange Policy

Need a different size or color? We've got you covered:

• Free exchanges for size or color within 30 days
• Subject to availability of requested item
• Exchange items ship within 1-2 business days of approval
• Original item must meet return eligibility criteria

Damaged or Defective Items

If you receive a damaged or defective Vale Shirt:

• Contact us immediately at [email protected]
• Provide photos of the damaged item
• We'll arrange for immediate replacement or full refund
• No need to return the damaged item in most cases
• Expedited shipping on replacement items at no charge

International Returns

For our international customers:

• Return window extended to 45 days to account for shipping times
• Customer responsible for return shipping costs
• We recommend using tracked shipping service
• Customs duties on returns are customer's responsibility
• Refunds processed in original currency minus any payment processing fees

Final Sale Items

The following items are final sale and cannot be returned:

• Items purchased at 50% or more discount
• Custom or personalized Vale Shirts
• Items marked as "Final Sale" at checkout
• Gift cards and promotional items